INTERNAL MEDICINE PRACTICE
+1 (860) 471-8030
FREQUENTLY ASKED QUESTIONS
WHAT IS INTERNAL MEDICINE?
Internal Medicine is the medical speciality dealing with the prevention, diagnosis, and treatment of adult diseases. These physicians are especially skilled in the management of patients who have undifferentiated or multi-system disease processes.
IF I AM A NEW PATIENT WHAT SHOULD I BRING TO MY FIRST OFFICE VISIT?
We ask all of our new patients to arrive to their appointment ten minutes early to allow time to complete our new patient packet. Please have your current insurance card(s) available for us to copy, as well as a picture id. We photo copy picture id's, for security and privacy purposes. Please bring a list of all current medications so we are able to copy and record this list into our files. If you are a new patient to our office and are transferring from another physician, we ask that you allow 15 business days for their office to transfer the records to our office. We can obtain your medical records, one off two ways from your previous physician. You can call your previous physician's office and request records be sent to our office via fax or mail, or you can sign a medical record release form and we can fax your request to your previous Physician. Please remember if there is a co-payment with your insurance company we will collect this at the time of service.
WHAT IS THE OFFICE PHONE POLICY?
Our phone hours begin at 9:00 am and end at 5:00 pm, Monday Thru Friday. Because we do not believe in an automated phone system, our staff is trained and qualified to handle all phone calls as they come in. If it is not an urgent matter please leave a message. If it is urgent and cannot wait, please call 911 or visit the nearest emergency room. All patient call backs are done in between patients, as the schedule permits, at the end of the day, or in rare cases the following business day.
IS A PHYSICIAN AVILABLE AFTER HOURS FOR EMERGENCY PURPOSES?
Yes, we have a professional answering service available after hours that will direct your call to our on call Physician. For non-emergency purposes we do have a voicemail that allows patients to leave a detailed messages during non working hours.
WHAT SHOULD I DO IF I HAVE TO CANCEL MY APPOINTMENT?
If you have to cancel an appointment, please call us at 860-471-8030, 24 hours prior to your appointement and leave a message on our answering machine. Our front office staff will also call you the morning/afternoon of your missed appointment in an attempt to re-schedule according to your convenience. We strive to go above and beyond for our patients, and in turn ask for your courtesy and cooperation with our policies.
WHAT TYPE OF INSURANCE DOES OUR OFFICE ACCEPT?
We accept almost all insurances, Medicare and private pay patients. All co-payments are due at the time of the office visit. For our cash pay patients we require that all payments are received at the time of service. We appreciate your prompt payment we will discount the office vist rendered at 15%.
WHAT HOSPITAL DO OUR PHYSICIAN PREFER?
We are affiliated with Saint Francis Hospital and Medical Center in Hartford, Connecticut, as well as Mount Sinai Rehabilitation Hospital.
WHAT IS ADVANCED HEALTHCARE DIRECTIVES?
An advanced healthcare driective, also known as living will, personal directive, advance directive or advance decision, is a set of written instructions that a person gives that specifies what actions should be taken for their health, if they are no longer able to make decisions because of illness or incapacity. We encourage all patients to complete an advance health care directive. If you already have an advance health care directive, please provide a copy for our office soo we can file it in your chart.